This is an issue that regularly arises, particularly when buying a home in a HOA or Condominium association where the rules state "No Pets".
Some clients think this is easily resolved by purchasing a bogus certificate online but BEWARE! as of the 1st July 2017 there is a new law in force which states "misrepresenting a dog as a service animal is a second degree misdemeanor. Those who are caught breaking the law may face a $500 fine and up to 60 days in jail".
That being said, there are of course many cases where the owner is in genuine need of a support animal and they should not be deterred by an initial refusal. There are many sources of information in the subject which explain the conditions that must be met, here are some websites you may find useful:
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When you purchase a home, a title company will research the property t
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You did perfect, especially with our short schedule less then 2 weeks you showed us many homes, we selected the one we bought. It was a record for us. We appreciated your approach, your logic and your actions afterward"